Superior Customer Service:
We've built our reputation on superior customer service -- it is our top priority and focus. We understand that furniture is a major purchase, and that your furniture purchase is important to you. We want to make sure you are completely satisfied with your new furniture. What makes our customer service so exceptional?
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Detailed Product Information:
Many online furniture stores give you only a picture and model number of their products. We take the time to provide detailed product descriptions and images to help you make an informed buying decision.
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Furniture Expertise:
We are The Furniture Experts®, and we want to use our knowledge and years of experience to help you get just the right furniture for your home or business. Whether you want to know more about a product feature or need assistance in planning a modular furniture configuration, we're ready to assist you. If we don't know the answer to your question, we will make every effort to find out! See our Contact Us page for our toll-free number and customer support e-mail address.
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The Best in Customer Care - Before and After the Sale:
Our customer service doesn't end when your payment goes through. We're available to answer any questions you may have about shipping, order tracking, product warranties and more. In the event that you need to get replacement parts for a furniture product or you want to make a return, we're here to help.
We pride ourselves on our customer service, but you don't have to take just our word for it.
Read our Customer Testimonials!
Over 10 Years of Online Furniture Sales Experience:
We have been selling furniture online for over 10 years, and we know how to do it right. iFurn Stores and iFurn Stores (divisions of Norris E-Commerce Management, Inc.), began in 1998 with a single computer furniture sales site and has quickly grown into a multi-million dollar online retailer. Not only do we know how to get your new furniture to you efficiently, but we know our products. Our furniture knowledge and experience sets us apart from the rest.
With any online purchase-- especially a major purchase like furniture-- it is important to buy from a reputable online retailer. There are many online furniture stores out there, and while many are reputable, not all are. They may offer lower prices on some items, but may be impossible to contact and/or not have your online security in mind. We are a Better Business Bureau Accredited company, and we also meet all BBBOnLine participation standards. We can be easily reached; our
contact information is clearly listed on all our sites. Keeping your payment information safe is important to us, which is why our sites are SSL Secured.
Impressive Business History:
Not only are we a trusted online retailer, but we are a profitable, dynamic company respected locally and nationwide. Norris Enterprises is a five-time winner of the Wichita Metro Awards, recognizing the fastest-growing private businesses in South-central Kansas. In 2008, iFurn.com, Inc. was greatly honored by being named one of the fastest-growing private companies in the nation on the prestigious Inc. 5000 list.
Outstanding Selection:
With today's busy schedules, who has time to drive all over town or spend hours searching online? We want to be your one-stop-shop for any home or office furniture that you need. Because we're not limited by showroom floor space, we can offer a huge selection of furniture from top manufacturers, in styles and price points to meet any taste and budget. Our expert merchandising team knows the furniture market, and seeks today's most popular furniture designs as well as time-honored favorites. You can find furniture with exactly the look and function you want for your home or office.
No Sales Tax:
If you live outside the state of Kansas, then Kansas sales tax does not apply to anything you purchase from us. You are responsible for any sales tax or “use tax” billed by your state. Read more about sales tax and use tax
here.
Convenient Payment Methods:
We are happy to offer you several different payment methods for your convenience. You can choose to pay online (our site is SSL Secured) or you can send us a money order, cashier's check or personal check if you prefer. You are also always welcome to order over the phone by calling our toll-free number. See our
payment methods policy for more details.
Fast Furniture Delivery:
When you order from us, we know you expect fast and easy delivery of your new furniture. The majority of the furniture we sell is in stock and ready to ship, usually within 2 to 5 days of order receipt. (Two exceptions are custom and hand-crafted furniture, which are made just for you following your order.) If a product is out of stock or put on backorder, we make it a priority to post this information as quickly as we get it.
Most of our products ship by UPS, FedEx or Common Carrier, and most will arrive at your home or business within 7 to 15 days! For many of our higher end products, we use White Glove Delivery Service. While delivery of White Glove furniture does take longer (usually 4 to 5 weeks), we feel that the extra time is well worth it. The White Glove Delivery Service we use is the gold standard of in-home furniture delivery, and the best option for high end products. Find out more about our shipping methods
here.
Free Shipping on Hundreds of Products:
We offer hundreds of products with free shipping! You won't be surprised with any hidden charges when you head to the checkout. Free shipping is offered in the 48 contiguous US states only. Please see our
free shipping policy for additional information.
Exceptional Client List:
The Norris Enterprises family of online stores sells to numerous Fortune 500 companies, small and medium-sized businesses, educational institutions, the military, and city and county governments.
Our partial client list includes:
Industry Associations:
Your online safety and security is extremely important to us. For your protection, this site is equipped with sophisticated 128-bit SSL encryption technology to ensure that your credit card number and other sensitive information will not fall into the wrong hands. These SSL encrypted pages start with https:// instead of the standard http:// web pages. We monitor this site regularly to ensure it remains 100% "Fort Knox" secure.
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When buying online, it is especially important to know that the site you're purchasing from is credible and legitimate. The D&B Web Logo Program can help you make informed buying decisions online. Founded in 1841, D&B is the world's leading source of commercial information and insight on businesses. To be D&B Listed, |
Our company is a member of the Better Business Bureau, meeting all accreditation standards. We also meet all BBBOnline participation standards. This includes the Code of Online Business Practices, which is designed to guide ethical e-commerce conduct.
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In 2008, iFurn.com, Inc. ranked #3732 on the Inc. 5000 list of the fastest-growing private companies in the nation. This prestigious list by Inc. Magazine/Inc.com has in the past included notable names such as Microsoft, Intuit and Oracle. The Inc. 5000 is an expansion of the Inc. 500, introduced in 1982. These lists offer a comprehensive look at the entrepreneurial engine driving the U.S. economy.
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iFurn.com, Inc. is ranked as one of America's 500 largest retail websites in the 2009 Internet Retailer Top 500 Guide. Internet Retailer is a leading information source for the e-commerce industry, through its monthly business magazine and website. The Top 500 Guide provides an authoritative ranking and in-depth analysis of America's 500 largest online retailers, based on annual Web sales.
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Our company is a member of the National School Supply & Equipment Association (NSSEA), the largest trade organization for professional school marketers. To qualify for membership, a company must provide proof of being established in the education market. Founded in 1916, the NSSEA works to strengthen its member companies - and the industry on the whole - through trade shows, networking events, professional development workshops, publications and more. Our NSSEA membership increases our product knowledge and helps us provide the variety of quality products needed by today s educational facilities.
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