Baby-Furniture-Experts.com is an online retailer that partners with product manufacturers to offer you a wide variety of merchandise. We do not manufacture or warehouse products for third parties. Merchandise ordered from Baby-Furniture-Experts.com is usually shipped from the manufacturer′s warehouse using third-party delivery services.
Our Customer Service Commitment:
Customer service is our highest priority, and we want you to be happy with your purchase. If you are not completely satisfied with a product you have purchased from us, most products can be returned within 15 days of receipt. Please review and follow our Return Policy stated below.
Note: Some products may not be returned or exchanged (such as made-to-order/custom products, close-out/overstock items, and products with health/sanitary considerations (such as some mattresses and pillows). Some manufacturers have a no-return policy. (Please see Manufacturer Policy Exceptions below.) If you have any questions on non-returnable items, please call our customer service toll free at (877) 471-7902.
All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.
B. Free Shipping - Do Not Pay An Extra Penny For Shipping!
You read right-we offer hundreds of products with free shipping. We promise you will not be surprised with any hidden charges. The fees you see for products offered with free shipping are exactly what you pay (except within the state of Kansas where sales tax applies.) Free shipping is offered only in the 48 contiguous U.S. states. Not all products qualify for free shipping. Products that do qualify are clearly marked “free shipping”. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code.
Note: Please be aware that if you return an item that includes free shipping, the actual shipping costs will be deducted from your return refund. Please see General Return Policy for more information.
C. buySAFE will guarantee your purchase up to $500
buySAFE′s mission is to ensure every online purchase goes smoothly, safely, reliably, and without any surprises.
Baby-Furniture-Experts.com′s identity, reputation, experience, financial stability, and ability to honor sales terms and conditions have been verified by buySAFE.
buySAFE continuously monitors, in real-time, our performance on every transaction.
A 3-in-1 Guarantee, is automatically included with your purchase, and provides you with:
A full third party guarantee of your purchase, up to $500
A $10,000 identity theft protection
A $100 lowest price guarantee
Learn more about the buySAFE Guarantee and the benefits you receive.
D. Payment Methods
We gladly accept:
Visa, MasterCard, American Express and Discover cards
Google Checkout, PayPal and Amazon Payments payment options
Personal Checks, Money Orders or Cashier’s Checks. Orders with a personal check will not be shipped until the check clears your bank. Please send a copy of your order confirmation and include a daytime phone number and email address (if available) in the event we need to contact you with any questions. Personal checks, money orders or Cashier′s Checks can be mailed, with a printed copy of your order confirmation, to:
Baby-Furniture-Experts.com
Attn: ORDERS
8405 E. Kellogg
Wichita, KS 67207
Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.
After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "This is your order confirmation from iFurn" and will contain your order number. This email is your receipt, so don't delete it. We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Q: When will my credit card be charged? A: We have a pre-pay policy to secure your order from the manufacturer and to protect ourselves from fraudulent orders. We process payment from your credit card at the time we receive your order, once your card details have been verified.
Q: Who can I contact with questions about my method of payment? A: Please contact our customer service at (877) 471-7902
E. Sales Tax Information
Baby-Furniture-Experts.com, Inc. does not charge sales tax except on orders purchased within the State of Kansas. Be advised that some states charge a Use Tax, which is similar to Sales Tax. A Use Tax may be charged by a State when products are purchased outside of your state of residence and there has not been Sales Tax applied to the sale. You may be billed by your State and you are responsible for paying any such tax.
F. Coupon Redemption Policy
All coupon code discounts are not valid with any other offer including but not limited to other coupon codes, quantity or volume discounts. One coupon code per order. Coupon codes are entered into the “coupon code” field in the shopping cart by the customer during checkout. When placing orders by phone, coupon codes must be provided by the customer during the checkout process. Coupon codes may not be used retroactively either after phone orders or online orders have already been processed.
G. Errors & Omissions Statement
All product descriptions, product specifications and pricing are correct to the best of our knowledge. Although every effort has been made to make sure this data is correct, errors and omissions may occur. We reserve the right to refuse to honor any incorrectly listed information that is posted.
H. Colors May Vary
We make every effort to display the accurate color of fabric swatches and finishes, however, the color representations on your computer screen may not represent the true color as screen resolutions and color setting options vary. To ensure you receive the color of finish or fabric you desire you can request a color sample by calling our customer service team at 1(877) 471-7902.
Requests for a product return due to color differences between our website images and the product′s actual color may be subject to restocking, shipping and handling fees. See complete return policy.
I. Cancellations, Backorders and Discontinued Orders
Most orders may be canceled with a full refund. These cancellations must be requested prior to the product placed into production or prior to shipment. A 5% cancellation fee will be assessed if your credit card account has already been charged for the purchase. If your request for cancellation is after production or shipment the return policy would be in effect. Exceptions and guidelines to the cancellation and order modification policy are below2.
Cancellations due to a Discontinued Product
If you purchase an item that is found to be discontinued you have the choice to cancel the order and receive a full refund or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded.
Cancellations due to a Backorder Status At Time of Order
If the merchandise purchased is on backorder status at time of order (“Buy Backordered Item”), you may choose to either proceed with the order with a new estimated delivery date or you may cancel the order. A 5% cancellation fee applies. If the manufacturer provides consecutive backorders (more than one), you may choose to continue to wait until the product is in stock or cancel the order at no charge prior to product shipment.
Cancellations due to a Backorder Status After Order Placement
If the merchandise purchased is placed on backorder status after order placement, you may choose to either proceed with the order with a new estimated delivery date or you may cancel the order before shipment with no cancellation fee.
2Exceptions and Guidelines for Cancellation and Order Modifications Policies
Manufacturer
No Cancels After Production Begins
Production Begins after order receipt w/in
Cancellation & Change Fees
Hoslag
✓
24-48 hours
N/A
Backorders
If you have placed an order with multiple pieces from the same manufacturer that contain item(s) that have been placed on backorder you may choose to:
Have all items held until the backordered item is in stock to ship together (no extra fees).
Have available items shipped now, and backordered item shipped when available (extra shipping fees apply).
All orders that are cancelled after the shipment process has begun falls under our return policy guidelines.
Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home or office. A heavy or oversized shipment requires the use of a common delivery carrier. Additional delivery fees such as ferry fees/gated community fees (that are required to access your address) will be billed to you, if incurred.
Deliveries by freight companies (Non-UPS/FedEx Ground) follow the policies as set forth by the freight company. See Delivery Services below for more information.
Parcels under 150 lbs and under 160” in girth (length x width x height/3) will ship via parcel package carriers such as Fedex®, UPS® or DHL®.
Note that the product dimensions listed on the website are not the same as the shipping dimensions which include the packaging.
Freight Delivery
All freight deliveries have the following policies;
To the Door Delivery – you will be contacted by the freight company 30 minutes before delivery. You are not required by the delivery company to be home to sign for “To the Door” deliveries. However you are responsible for signing for the package as damaged to be able to file a claim on any damaged pieces
In-Home Delivery – you will be contacted by the freight company to schedule a convenient delivery time and date. Freight companies do not schedule business deliveries.
Additional Delivery Fees - if there are additional fees such as Ferry fees or Gated community fees to access the delivery address, such fees will be charged to the consumer.
Change of Address - if a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer.
Delivery Hours - Typical delivery times are Monday - Friday 8am to 5pm excluding Holidays.
Questions? Call our customer service at (877) 471-7902 (toll-free).
How to Inspect your Shipping Carton(s)
Severe carton damage and/or product damage - Refuse damaged carton(s)
Minor carton damage, unsure of product condition - Refuse damaged carton(s) or note delivery ticket
Good carton condition - sign for cartons in good condition on delivery ticket
Types of Freight Deliveries
Self-Service Curbside Delivery Service
Products arrive by freight truck to the curb in front of your house. You are responsible for removing the product(s) from the truck and carrying them to their final destination. Drivers are not responsible for unloading and carrying parcels from the back of the truck. Recipients must be prepared to have assistance or dollies to unload heavy objects.
To the door Delivery
Products arrive by freight truck and are delivered to the first dry area outside of the home such as the garage or front porch. Drivers are not responsible for carrying parcels into the home of office.
If you feel that you need additional services to help you move items from the truck into your home or business, once you have received the tracking information via email you can contact the shipper directly to inquire about these additional services. You would be responsible for directly paying the truck freight carrier for any additional services. (877) 471-7902
Unpacking Services - None
Assembly - None
Clean-up Services - None
White Glove Delivery Services
White glove delivery is the safest and most efficient way to deliver your furniture.
If you have chosen white glove delivery services you will be contacted by a scheduling clerk and/or automated email to schedule the delivery appointment which covers a 4 hour window Monday - Friday during regular business hours.
Please prepare the area in which the products are being delivered to be free from debris and obstacles including the walkway up to the home/business and into final delivery area. Please assure that all doorways and/or elevators are of sufficient height and width to allow delivery of your items (allow for necessary protection pads). If appointments are necessary in condos or apartments to access elevators please make an additional appointment with the scheduling clerk in addition to the scheduled delivery window.
White glove delivery does not include electrical, plumbing or component wire connections. If you have need for additional services such as additional inside or outside stair carries, longer assembly times, time specific deliveries or additional labor to carry your furniture for you, delivery outside normal business hours (M-F 8am-5pm), please contact us. (877) 471-7902
Deliveries made to Rural and remote areas may be delayed as certain carriers may only deliver to your area once or twice a month. There are accessorial charges of $100.00 for delivery into the following zip codes in Mississippi and Louisiana: (numbers indicate the first three numerals of the zip code. Example 700xx)
Louisiana Zip Codes
Louisiana Zip Codes
700, 701, 702, 703, 704, 705, 707, 708
394, 395, 396
The following zip codes are not deliverable to via freight truck:
Inside Front Door Delivery - Threshold Delivery - provides two-man lift gate delivery, to inside the threshold / front entrance of your residence or the first dry area of your choice. The product will be carried up to two flights of stairs to the building threshold (4-15 steps = 1 flight). Unpacking Services - Products will be left in the original packaging Assembly - None Clean-up Services - None
It is recommended to upgrade to Room of Choice with packaging Removal or Assembly Service.
Inside Room of Choice Delivery - Whiteglove (assembly & clean up not included) Delivery - Two-man lift gate inside delivery to your room of choice. Includes stair carries up to two flights of stairs (4-15 steps = 1 flight) up to the third floor. If you have additional floors that require additional stair carries please contact us.
(877) 471-7902 Unpacking Services - The shipper will carefully unpack your packages Assembly - None Clean-up Services - None
Inside Room of Choice Delivery - Whiteglove with Light Assembly (15 minutes Set in Place & Clean-up) Delivery - provides two-man lift gate inside deliver to your room of choice. The product will be carried up to two flights of stairs to the building threshold (4-15 steps = 1 flight). If you have additional floors and need additional service please contact us. (877) 471-7902 Unpacking Services - Products will be left in the original packaging Assembly - Set in place service means that pieces will be placed next to, or on top of each other requiring no tools up to a fifteen minute period. The assembly period begins once the product is out of the carton and in the room of choice.
Longer setup times may incur additional charges, please contact us if you feel you need additional services. (877) 471-7902 Clean-up Services - The shipper will remove and dispose of all packaging material
Inside Room of Choice Delivery - Platinum (30 minute Assembly & Clean-up) Delivery - Two-man lift gate inside delivery to your room of choice. Includes stair carries up to two flights of stairs (4-15 steps = 1 flight) up to the third floor. If you have additional floors that require additional stair carries please contact us.
(877) 471-7902 Unpacking Services - The shipper will carefully unpack your packages. Assembly - Pieces will be screwed or bolted together for a 30 minute period. The assembly period begins once the product is out of the carton and in the room of choice. Longer setup times may incur additional charges, please contact us if you feel you need additional services. (877) 471-7902 Clean-up Services - The shipper will remove and dispose of all packaging material
Delivery Method
Two Man Lift Gate
Self Service Curbside Delivery
Inside Front Door Delivery
Inside Front Door Delivery
Unpack, Set in Place (up to 15 min) Cleanup
Unpack, Assembly w/Basic tools (up to 30 min) Cleanup
# Floors Carried
Fedex/UPS/DHL
0
Self-Service Curbside Delivery
✓
0
Inside Delivery Bronze
✓
✓
✓
2
Inside Delivery Silver
✓
✓
✓
✓
2
Inside Delivery Gold
✓
✓
✓
✓
✓
2
Inside Delivery Platinum
✓
✓
✓
✓
✓
✓
2
Delivery methods or companies may change or be substituted with the same or higher level of service without notification to the purchaser.
B. Signing for Proof of Delivery
All freight deliveries require a person at least 18 years of age to be present and sign for the proof of delivery. FedEx, UPS and DHL randomly require signatures on delivery based on driver′s choice.
Take Inventory of Your Delivery - The number of boxes delivered to you should match the number of boxes listed on the delivery receipt. If there are missing cartons, note that when you sign the delivery receipt (example: “only received 3 of the four boxes”). If there are missing boxes and you sign the delivery receipt without such a statement, replacement cost for the missing item and delivery fees will not be covered by the shipper or the e-tailer and will be the customer′s responsibility.
Damaged Cartons or Merchandise
Please inspect the packages for damage to the exterior carton or merchandise and follow the guidelines below:
Damage Type
How to Sign Delivery Receipt
No Damage to carton or merchandise
Sign for Cartons in good condition
Damage to carton or merchandise
Depending on the extent of damage to the carton, either refuse delivery or note damage on delivery receipt. Report even the smallest dent, scratch or hole in the packaging as it might be an indication of possible product damage.
Severe Carton Damage or Product Damage
Refuse delivery of damaged cartons.
IMPORTANT: Damaged merchandise is not eligible for return or exchange without proper notation on the delivery receipt. Upon delivery, carefully inspect your merchandise before you sign the delivery receipt. It is required that you note any damage to the packaging or merchandise on the form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
Delivery may:
Require a person to be present to sign for the delivery at the time the furniture is delivered.
The delivery service is by "Curbside Delivery Service" which means that the truck driver will leave the carton at the curbside and is not required to assist with removing the package from the truck or assist with unpacking, set-up or clean up. If the package is heavy you may need to provide and use a dolly or seek others to assist you. If inside home or business delivery or a lift gate is needed contact Customer Service, (877) 471-7902, as additional charges will apply.
If you live in a Rural/Remote area, your delivery may be delayed, as carriers may only delivery to that area once or twice a month.
For residential deliveries the freight company will schedule a time for delivery with you. Freight companies do not schedule appointments with businesses.
Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
If a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer.
If your order is being delivered by a freight delivery company, a delivery time will be set up with you by the freight company 1-2 days prior to delivery (for home deliveries).
Upon delivery you have the right to inspect the cartons and accept or reject delivery according to certain conditions. Please see the Damage Policy below for more information on damaged deliveries
IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
For questions, call us toll free at (877) 471-7902.
Freight delivery will require an adult, 18 years of age or older, be present to sign and accept the delivery at the time the package is delivered
For deliveries to a residence, the freight company will contact you to schedule a time for delivery. Freight companies do not schedule appointments with businesses
Deliveries made to rural or remote areas may have an extended delivery date, as carriers may deliver to these areas only once or twice a month
Additional delivery fees, such as Ferry Fees/Gated Community Fees that are required to access your address, will be billed to the customer when fees are incurred
If a change, update or correction is made to the delivery address for your order, additional fees will be charged to the consumer
IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
E. Threshold Delivery Service
Threshold Delivery is an interior delivery where delivery agents will unload your items into the first dry area available, such as the garage or front entry. If delivering to an apartment, the carrier will deliver inside the first floor of the complex. The recipient is responsible for moving the product further from the first threshold. Drivers do not assist with unpacking, set up or clean up.
The delivery truck team will leave the carton at the first dry room or area of the home (i.e., doorway, entryway, garage) and is not required to assist with unpacking, assembly, setup or clean up.
If inside home or business delivery and/or assembly is required, or a lift gate is needed, contact Customer Service at (877) 471-7902. These services may be provided for an additional charge.
IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
F. White Glove Delivery Service
Our White Glove Delivery Service is provided by freight delivery companies who specialize in shipping furniture. When this service is provided or selected, it means the furniture will be delivered into your home, into the first dry area of your home. This would be your garage or just over the threshold of your home. (Carriers Choice) For apartments that do not have a vestibule, your delivery would be taken up two flights of stairs. We understand that it is very important that you receive your new furniture in perfect damage-free condition, that′s why we provide the option for White Glove service.
Our White Glove Delivery is the best furniture delivery service in the country. Why is our White Glove Delivery Service better?
White Glove Service agents are specialized at moving new furniture, unlike other delivery companies that move many different types of large items.
Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Your White Glove Delivery can be upgraded to the room of your choice or to include simple assembly or additional stair carries. Please contact customer service at CustomerSupport@baby-furniture-experts.com for pricing
IMPORTANT: Please carefully inspect your merchandise before the delivery personnel leave your home. It is required that you note any damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation.
All furniture deliveries using the White Glove Delivery Service receive the highest level of service available with delivery into your home and your room of choice.
If you have questions about the delivery of your order, please call our customer service, toll-free, at (877) 471-7902.
Please call our customer service, toll free at (877) 471-7902 with any questions.
At Baby-Furniture-Experts.com, we want you to be pleased with your furniture purchase. If for some reason you do not receive what you were expecting; you may return most products within 15 days of receipt (some restrictions apply1).
Step 1 - Obtain a Return Authorization Number - prior to returning any product to us please contact our customer service department and request a return authorization number. This number is required for us to be able to accept your return and provide the proper refund. Items returned to Baby-Furniture-Experts.com without this authorization number will be refused and returned to the sender at their cost. Email: CustomerSupport@baby-furniture-experts.com or phone toll free (877) 471-7902
Step 2 - Package the product in its original packaging - products must be returned in their original packaging otherwise additional fees may apply.
Step 3 - Ship the product to the address provided with your Return Authorization Number. Different products are returned to different warehouses so be sure to send it to the right location.
B. Undeliverable or Refused Shipments
Packages that are undeliverable or refused at delivery will be fall under the policy for returns and will be assessed fees for two-way freight and restocking fee.
C. Return Fees
Freight both ways and insurance is the responsibility of the customer. If at anytime Baby-Furniture-Experts.com its subsidiaries, or the manufacturer is billed for return freight, that amount will be deducted from your final refund or charged back to you if the refund has already been issued. Note that on items sold as “free shipping”, the original estimated shipping costs that were included in the price of the product or the actual shipping costs (if more than the estimated amount) incurred by Baby-Furniture-Experts.com will be deducted from your return refund.
A minimum of a 20% restocking fee applies to all products. This fee will be deducted from your refund.
1Exclusions and Exceptions to Return & Exchange Policy:
Returns, exchanges and replacement parts for damaged parts are not allowed for products that have been assembled, modified or altered in any way. Altering a product is defined as making any changes to the product that is not instructed in the product′s assembly directions or making damage repairs to products that include, but are not limited to wood fillers, scratch repairs, added locking devices, replacing hardware, etc. In addition, freight claims cannot be filed if merchandise is damaged in return transit and in the event of transit damage for altered products the customer would be responsible for and charged for the merchandise value.
Mattress Exchange Guarantee: If you are dissatisfied with a mattress you have purchased you may take advantage of our one-time exchange offer for another mattress for only $129.00 after a required 90 day trial period has elapsed. You may exchange a mattress for the same size and for equal or lesser value. Upgrades in mattresses are possible if you pay the difference in cost of a more expensive mattress. Refunds are not provided for downgrades in mattress exchanges. All Mattresses are not returnable due to health and sanitary reasons, so you can rest assured that the mattress you receive is new and clean. The original mattress being exchanged
Products made-to-order or custom made products, close-out/overstock items with health and sanitary considerations such as some mattresses and pillows may not be returned.
IMPORTANT: Damaged merchandise is not eligible for return or exchange without proper notation on the delivery receipt. Upon delivery, carefully inspect your merchandise before you sign the delivery receipt. It is required that you note any damage to the packaging or merchandise on the form provided by your delivery team. Damaged cargo is not eligible for return or exchange without this documentation; returns for damaged cargo without this documentation will be treated as a regular return with fees and shipping charges assessed according to our Return Policy.
When you receive your merchandise, cartons should be in good condition. You will be asked to fill out and sign a delivery evaluation (such as a “Home Delivery Customer Service Report and ASP”) and you′ll be ready to enjoy your new purchase. However, in the event your cartons and/or products are damaged we ask that you follow these steps to ensure damage claims and replacements are expedited.
If your shipment has:
Severe carton damage and/or product damage: Refuse damaged carton(s) (see “Refusal of Shipment” below)
Minor carton damage and/or possible product damage: You have the choice to refuse damaged carton(s) OR accept delivery and indicate “yes” to possible damage to the packaging and/or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery agent. This is required. Damaged cargo is not eligible for return or exchange without this documentation. For questions, call us toll free at (877) 471-7902.
It is important that you contact us within 2 business days of delivery, as freight claims need to be filed within that time frame. Notification of damage after 2 business days of delivery may incur additional fees for product or part replacement.
To file a damage claim, you must:
Mark and sign that damage is or may be possible when delivery is made. It is required that you note any possible damage to the packaging or merchandise on the “Home Delivery Customer Service Report and ASP” form provided by your delivery team.
File a damage claim by going to My Account on Baby-Furniture-Experts.com, Customer Claims, or call toll free (877) 471-7902
Keep all original packaging. Failure to do this will result in refusal of damage claim.
Take digital photos of shipment cartons, packaging and/or damaged product. You will receive instructions on how to submit them for your claim
Our customer service will help expedite your damage claim.
Baby-Furniture-Experts.com reserves the right to offer replacement parts or pieces for damaged orders, in accordance with the manufacturers′ policies on damaged goods. Cancelled orders, due to damage, will be subject to a restocking fee of 20% or more, in addition to shipping fees for delivery and return.
Notes:
Some manufacturers do not offer replacement parts
Some manufacturers may replace damaged parts before, or in place of, replacing an entire item
For the following manufacturers, please contact them directly for damage claims:
South Shore: 800-290-0465
B. Refusal of Shipment
At the time of delivery please inspect your package(s). If there is any indication of damage, please follow the instructions for Damage Claims. It is important you follow the instructions or a claim may not be granted.
If there is severe damage to the box or products at time of delivery, please refuse the delivery and sign the freight bill with “Refused due to damage.” Call customer service toll free at (877) 471-7902 for assistance in getting a replacement product.
Important: If you receive multiple cartons and only one carton is damaged, accept the undamaged carton(s) and refuse the damaged carton. Sign the freight bill with “Refused due to damage” for the damaged carton. Call customer service toll free at (877) 471-7902 for assistance in getting a replacement product. We will ship the replacement carton to you as soon as we can.
Manufacturers′ Warranty Information and Order Policies:
A. Manufacturer Restocking Fees
A minimum 20% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer or their representative.
AFG offers a one-year limited manufacturer warranty from the date of purchase for new units in original packaging for the original purchaser and is not transferable.
The warranty does not cover any used, secondhand or demo models. It does not cover any damage that results from normal wear and tear, alteration to the finish, design or hardware.
In addition, warranty does not cover damage resulting from negligence, improper use, or any other use other than as intended or from failure to maintain and clean the product according to the assembly sheet. Specific rights issued by this warranty may vary by state. Some states do not allow restrictions on how long implied warranties last.
We will provide any replacement parts that have been reported to us within 7 days of purchase. Our warranty guarantees optimal workmanship and lack of significant defects. It is important to keep the original receipt for us to process your request. Moreover, AFG requests that the proper model number and PO# of the items are supplied to us so the correct replacement parts can be sent if needed in the future.
Our obligation under this warranty is to replace or repair the merchandise, at our option, free of charge. DO NOT return products to the store once a product has been used as it cannot be resold and the materials and energy invested in the product would be wasted. In the event that AFG determines that a defect resulted from customer abuse or misuse, we will contact you with information about services and methods to prevent it from occurring in the future.
Some of our items have different warranty terms. Our case goods: Molly combo and Molly 6-drawer only carry a 3-month warranty.
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For DaVinci to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between DaVinci and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
DaVinci Baby Furniture will replace any missing parts at the time of purchase or any defective items within a one year period from the date of original purchase. Please keep your receipt so that they may process your warranty request. This warranty only covers new units with original packaging and ownership. It does not cover any used, secondhand or demo models.
The specific legal rights of this warranty may vary from state to state. Some states do not allow any exclusion or limitation of incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts.
The original purchaser is entitled to the following limited warranties on Bassett wood furniture upon presenting sales receipt. This warranty applies to wood products purchased from authorized Bassett retailers and applies only under normal household usage.
Wood Products
Bassett wood furniture products (armoires, beds, cabinets, chests, chairs, desks, dressers, tables, and cribs) are warranted to be free from defects in workmanship, materials and construction for a period of one year from the date of purchase. All wood furniture contains natural variations in grain, color, texture, and markings, which are not considered quality defects. Normal wear and tear, changes in appearance due to the normal expansion and contraction of wood as it responds to climatic changes in the home, improper care and damage from exposure to temperature extremes are not included in this warranty.
Characteristics
Bassett wood furniture reflects the natural influences apparent in the grain and pattern unique to the species of tree. Logs are cut to highlight these characteristics to give the wood greater dimension and visual beauty. The result will be some variation in the finish and a beautiful, prized, piece of furniture. Natural variations in grain and color, mineral streaks, knots, pinch pockets, tiger striping, and insect markings are not considered defects of workmanship and are not covered by warranty.
WARRANTY LIMITATIONS AND EXCLUSIONS
For the first year of warranty period, Bassett will pay or incur - with prior approval - reasonable and customary labor charges for the repair or installation of covered replacement parts. After the first year of the warranty period, the purchaser is responsible for the cost of repair or installation of covered replacement parts. Bassett reserves the right to refuse any claim for service under this limited warranty where the claimant cannot produce a copy of a sales receipt or proof of purchase.
It is our pleasure to provide you with high quality products. We stand behind the craftsmanship of our products and accordingly guarantee our work with the following warranty.
For DaVinci to assist you in a timely manner, we request that you inspect the product you have ordered thoroughly for defects, damage and/or missing hardware or components immediately upon receipt. We also suggest that you retain a record of purchase, such as a sales receipt, and the accompanying shipping paperwork.
This warranty is applicable solely between DaVinci and you, the original purchaser.
The warranty guarantees that the product you have purchased and all of its components are void of defects in material or craftsmanship. “Defects” are defined as any imperfection which may impair the proper use of the product.
This warranty is applicable only under conditions of normal use. The warranty does not cover defects caused by improper assembly or dis-assembly, defects occurring after purchase due to; product modification, intentional damage, accident, misuse, abuse or negligence, cosmetic damage, labor or assembly costs.
DaVinci Baby Furniture will replace any missing parts at the time of purchase or any defective items within a one year period from the date of original purchase. Please keep your receipt so that they may process your warranty request. This warranty only covers new units with original packaging and ownership. It does not cover any used, secondhand or demo models.
The specific legal rights of this warranty may vary from state to state. Some states do not allow any exclusion or limitation of incidental or consequential damages. Some states do not allow limitation on how long an implied warranty lasts.
1. South Shore™ Furniture provides the original buyer with a warranty covering "defects" on furniture parts and workmanship for a period of 5 years from the date of purchase.
2. The word "defect" as used in this warranty is defined as any imperfection that may impair the use of the product for which it was intended.
3. This warranty is strictly limited to the repair or replacement of defective component parts, and excludes all other direct or indirect charges and expenses up to the limit permitted by law in your state/province.
4. In the case of a discontinued part or product, we promise to reimburse the value of that part or product.
5. If a replacement part is unavailable, South Shore™ Furniture's liability to the buyer will not exceed the production cost of the part in question.
6. This warranty only applies under conditions of normal domestic use. It does not cover defects resulting from commercial use, intentional damage, negligence, abuse, product modification, accidents, exposure to the elements, or maintenance that does not comply with the guidelines on our web site.
7. This warranty is only valid on condition that South Shore™ Furniture can reserve the right to verify the basis of any request, and also to see the original buyer proof of purchase.
8. This warranty is only valid on purchases made at authorized South Shore™ Furniture retailers in Canada, the U.S., Mexico, Puerto Rico and Bermuda.
9. This warranty defines the limits of South Shore™ Furniture's liability, and entitles the original buyer to specific rights. Any warranty defined by law in your state/province is limited to a period of 5 years. If the law in your state/province prohibits this restriction, then it does not apply.
10. South Shore™ Furniture does not give reimbursements for defective furniture, but will replace it with an item of equivalent value.
Your Stork Craft product carries a warranty against all defects in workmanship and materials for one year, from the date of the original purchase. This warranty is limited to repairing or replacing any part of the product that, in Stork Craft’s opinion, is defective in materials or workmanship under normal use and service during the one-year warranty period. This warranty does not cover any damage that results from incorrect installation or assembly, normal wear and tear, abuse, negligence, improper use nor alteration to the finish, design or hardware of the product.
During the one-year warranty period, Stork Craft will repair or provide parts at no charge to you. In order to properly assess your warranty claim, Stork Craft requires you to provide the product Date of Purchase from your retail sales receipt or other appropriate proof of purchase. This warranty is valid only for the original purchaser.
In order to supply replacement parts and ensure the safety of your child, Stork Craft requires you to provide the model number, date and country of manufacture of your item so the correct parts can be provided. This warranty only applies in Canada and the Continental USA.
All Whitney Brothers products are covered by a lifetime warranty. This warranty shall not apply in the event products are damaged resulting from misuse, abuse, neglect, accident, improper application, modification, or repair by persons not authorized by Whitney Bros. Co. or where the products are damaged during shipment.
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Baby-Furniture-Experts.com
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iFurn.com, Inc.
8405 E. Kellogg
Wichita, KS 67207 Toll-Free: (877) 471-7902
